The Sails Nelson Booking Policies


Cancellation and refund policy

Cancellations up to seven days before the booked date will incur no charges. Within seven days will incur a 50% charge of the room tariff if the room cannot be re-let. Within 3 days 100% of the room rate for the booked accommodation will be charged unless the room is re-let.
Seasonal changes to the cancellation Policy apply to all bookings, between 20th December and 20th March up to One month prior to the booked date will incur 50% charge and within Two weeks of the booked date 100% of the total charge of the room tariff if the room cannot be re-let 
All reservations require authorisation of a valid credit card past the date of arrival.


Arrival and departure

Check-in is available from 2pm on the day of your arrival. Check-out time is 10am on the day of your departure. Early check-in and/or check-out is by arrangement only. A late checkout fee will be charged.
If you are arriving after 6.00pm please contact us directly to indicate your arrival time and to secure your reservation.

24 hours a day reception.


Room service

Each suite will be serviced  daily ensuring your room is kept to the The Sails Motel standard. Daily servicing of your room ensures your bathroom and mini bar is refreshed if needed. Your bed will not be straightened daily if personal items are left on the bed. On a long period stay a full cleaning service will be carried out on every 3rd day of the occupation.



Payment for all accommodation must be made in full on the day of arrival at check-in (if not already done so). Overdue/recovery charges may be made if your account is not paid according to the terms of the booking arrangement.


Changes in reservation term

Any change in reservation term will be treated as a new booking any deals or promotions agreed to on the original booking may not apply to the new booking. Any alteration to a booking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund.



No visitors or large gatherings are allowed in rooms before 8am or after 10pm. We request any visitors  park on Wainui Street as we supply one car park per suite within the complex.


Loss of income charge

For any reason that your room cannot be re-let after your departure due to damage, odorous smells from cooking or smoking in the room or damage to the property then you may be charged appropriate cleaning and loss of income charges.


Smoking and Cooking Smells

For the comfort of other guests strong odorous foods are not permitted to be cooked or consumed in your suite. ie Seafood or Fish,Garlic, Onions etc.
The Sails Nelson is a  total smoke free complex and as such no smoking is allowed within the complex boundary or any or the suites.



We are unable to accommodate pets but we are happy to provide you with a list of local pet accommodation facilities.
About us

At The Sails Nelson we continue with our love of cuisine and comfort, and encompass it with hosting our fellow Kiwis and international guests, both leisure and business clientele.

Contact Information
7 Trafalgar Street
Nelson 7010
New Zealand